Auto Insurance

Auto insurance protects you from the unexpected. At Hanckel-Citizens insurance, our agents are committed to serving you by providing the knowledge you can trust and affordable, dependable car insurance. You’ll have peace of mind knowing your insurance needs are taken care of.

Our team is dedicated to providing excellent customer support to drivers . You can rely on our staff to answer any questions, review your coverage or find new coverage that meets your changing needs.

What is Auto Insurance?

Coverage includes physical damage and bodily injury protection in an accident or other incident. It also includes liability and may offer financial assistance against theft or damage to your vehicle. There are different types of coverage available, and one of our insurance agents will be happy to assist you in choosing the right coverage.

Auto Insurance FAQs

Do delivery drivers need special insurance?

Delivery drivers often need specialized coverage because personal auto policies may not cover commercial delivery activities. Drivers in Virginia working for food delivery or courier services should review their insurance carefully.

Does auto insurance cover college students away from home?

Auto insurance may still cover college students who attend school away from home, depending on the policy. Families in Virginia should notify their insurance company if a student’s primary location or driving habits change.

Do teenage drivers increase insurance costs?

Teen drivers often increase insurance costs because they have less driving experience and statistically higher accident rates. Families in Charlottesville can sometimes lower costs through discounts, driver training, or vehicle selection.

What is the cheapest way to insure a teen driver?

One of the most affordable ways to insure a teen driver is usually by adding them to a parent’s policy. Families in Virginia may also save money through good student discounts and safe driving programs.

How long does an accident stay on my insurance record?

Accidents typically stay on insurance records for several years, although the exact timeframe varies by state and insurance company. Drivers in Virginia may see less impact over time if they maintain a clean driving history afterward.

Who needs SR-22 insurance in Virginia?

Drivers in Virginia may need an SR-22 if they are considered a high-risk driver and are required to prove they have auto insurance. This is most common when reinstating a suspended or revoked driver’s license.

Does auto insurance cover custom wheels or modifications?

Standard auto insurance may provide limited coverage for custom wheels or vehicle modifications. Drivers in Virginia with aftermarket upgrades should discuss additional coverage options to help protect custom parts, accessories, or specialty equipment.

Does auto insurance cover flood damage?

Only if you have comprehensive coverage! A basic liability-only policy leaves you unprotected against storms and flooding. For drivers here in Charlottesville, adding comprehensive coverage is the best way to safeguard your vehicle against unpredictable weather and heavy rain. Don’t wait until the next storm warning – check your policy today!

How do I file an auto insurance claim?

To file an auto insurance claim, contact your insurance company, provide details about the accident or damage, and submit any photos or documentation requested. Drivers in Virginia can often start claims online, through an app, or by phone.

How long does an auto insurance claim take?

The time it takes to process an auto insurance claim can vary based on the accident details, damage, and claim complexity. Simple claims in Virginia may be resolved quickly, while larger or disputed claims can take longer.

Office Hours

  • 8:30am- 4:30pm Monday, Tuesday, and Thursday
  • 8:30am - 12:30pm Wednesday
  • 8:30am- 3:00pm Fridays
    (Closed for Lunch 1:00pm -2:00pm)

The information provided on this website is for general informational purposes only and does not constitute insurance advice. Coverage cannot be bound, altered, or canceled via this website, email, voicemail, or online forms. All coverage is subject to the terms, conditions, and exclusions of the policy issued. Please speak with a licensed agent for specific coverage guidance.