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Hanckel-Citizens is proud to be one of the oldest independent insurance agencies in Central Virginia. The agency has been located in Historic Downtown Charlottesville for over one hundred and thirty years.
Originally L. T. Hanckel and Sons, est. 1872, we inherited our unique name in 1924 when Hanckel merged with Citizens Insurance Agency to become Hanckel-Citizens Insurance Corporation, which was located in the Bank of America building on the Downtown Mall until 1942 when we moved to our current location at the corner of Third and East Jefferson Streets.
Today we provide prompt, honest and reliable advice and products to our clients; this personal approach has been imperative to our success over the last 130 years. We enjoy select status within many of the companies we represent; enabling us to access quick, direct, and flexible underwriting for you. Above all Hanckel-Citizens strives to serve our clients as trusted advisers.
 
Hanckel-Citizens Insurance Corporation is a Trusted Choice® agency.
Trusted Choice® brokers represent multiple insurance companies, so they
can offer you a variety of coverage choices and customize a plan to meet
your specialized needs.
Pledge of Performance
As a Trusted Choice® agency, we are dedicated to you and are committed
to treating you as a person, not a policy. This commitment means we shall:
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Work
with you to identify the insurance and financial services that are
right for you, your family or your business and use our access to
multiple companies to deliver those products. |
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Guide
you through the claims process for a prompt and fair resolution of
your claim. |
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Help
you solve problems related to your coverage or account. |
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Explain
the coverages and options available to you through our agency, at
your request. |
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Return
your phone calls and e-mails promptly and respond to your requests
in a timely manner. |
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Provide
24/7 services for our customers, offering any or all of the following:
emergency phone numbers, Internet account access, e-mail and call
center services. |
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Use our experience and multiple company relationships to customize
your coverage as needed. |
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Commit
our staff to continuing education so they may be more knowledgeable
in serving you. |
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Treat
you with respect and courtesy. |
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Conduct
our business in an ethical manner. |
We pledge
this to you, our clients and ask that you let us know if we fail to meet
our
commitment, so we may take corrective action.
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